Adelaide Hayes' Blog: Retail Sales Manager

Company:

Lulu Boutique

Job Description:

Lulu Boutique  Seasonal Retail Sales Manager

Job brief
We are looking for a result-driven and organized retail Sales Manager to be responsible for all sales job duties, from managing sales associates to closing sales. The Sales Manager’s responsibilities include working closely with customers to determine their needs, answer their questions and make recommendations. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Manager, you should stay up-to-date with product highlights and maintain our store’s visual appearance in high standards. Ultimately, the duties of a Sales Manager are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Lulu Boutique is open May-September. Pay: $15-18 plus bonuses.
Contact Tara: tara@luluchelan.com

Responsibilities
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve sales goals
• “Go the extra mile” to drive sales
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Manage Sales Associates
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Requirements
• Proven work experience as a Retail Sales Manager, Sales Representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts, including some weekends
• High school degree; BS degree in Marketing or related field would be a plus